Privacy Policy

Bentley Group values your privacy and we take every measure to ensure your personal data is protected, whether that data is collected directly through providing services to you, via email, or through our website, Our Privacy Policy, outlined below, explains how we do that, and has been fully updated to comply with the new General Data Protection Regulation (GDPR), which came into effect on May 25, 2018. If you have any specific questions then please contact us.

95% Of All Breakdowns Repaired Within 1 Hour

Privacy Policy

Last updated: August 08, 2018

This Privacy Policy applies to information we (Kevin Bentley Ltd/Bentley Group – comprising Plumbing Services, Bentley Oil Boilers & Heating, and Bentley Electrical) collect about individuals who interact with our business or use our website. It explains what personal information we collect and how we use it. This policy should be read in conjunction with our Data Protection Policy.

If you have any questions about this Privacy Policy, please feel free to contact us at


1. Personal data we process

We are responsible for the collection and proper management of any personal information you submit via our website or that we collect through our business. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy. The following explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.

  • Enquiring about our business and its services
    • Data – Name, email, telephone number, message
    • Basis – Legitimate interests: it is necessary for us to read and store your message so that we can respond in the way that you would expect.
  • Subscribing to email updates about our work
    • Data – Name, email
    • Basis – Consent: you have given your active consent.
  • Becoming a customer of our business
    • Data – Name, email, address, payment information
    • Basis – Legitimate interests: this information is necessary for us to fulfill your expectation of receiving a level of proper professional care and service from or business
  • Becoming a breakdown or service cover customer of our business
    • Data – Name, email, address, payment information
    • Basis – Contract: by paying your breakdown or service cover plan annual fee or monthly instalments, if applicable, you have entered into a contractual relationship with us as set out in our terms and conditions.
  • Website functionality
    • Data – Website activity collected through cookies
    • Basis – Legitimate interests: it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect. Please see our Cookies Policy for further information about cookies.


2. How we use your data 

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

For example, we may use your personal information to:

  • reply to enquiries you send to us;
  • notify you of or send reminders about your appointments;
  • handle transactions you initiate;
  • refer to records we hold to ensure proper service care;
  • notify you of any changes to our business or service;
  • inform you of any change in your service care plan;
  • where you have specifically agreed to this, send you marketing communications by email relating to our work, new services, and/or any promotional offers regarding services we think may be of interest to you or which you have previously express an interest in.


3. When we share your data

We will only pass your data to third parties in the following circumstances:

  • you have provided your explicit consent for us to pass data to a named third party;
  • we are using a third party purely for the purposes of processing data on our behalf (e.g. a trusted software provider) and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or
  • we are required by law to share your data.

In addition, we will only pass data to third parties outside of the EU where appropriate safeguards are in place as defined by Article 46 of the General Data Protection Regulation.


4. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.


5. International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.


6. How long we keep your data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent at least every three years.


7. Rights you have over your data

You have a range of rights over your data, which include the following:

  • Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).
  • You have the right to ask for rectification and/or deletion of your information.
  • You have the right of access to your information.
  • You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here:

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.


8. Cookies & usage tracking

Our website,, uses cookies to distinguish you from other users of the website. This helps us to provide you with
 a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences and counting the number of people looking at a website.

Where cookies are used to collect personal data, we outline these purposes in our Cookie Policy, along with other personal data we collect. However, we also use some cookies that do not collect personal information but that help us collect anonymous information about how people use our website. We use Google Analytics for this purpose, for example.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at

For further detailed information
 on our use of cookies please see our Cookies Policy page.


9. Does this policy apply to linked websites

Our website,, may contain links to other websites. Our privacy policy only applies to our website so when you use a link to other websites we advise you to read their own privacy policies.


10. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.


11. Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we’ll notify people whose personal data we hold and is affected.


12. Jurisdictions

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.


13. Contact us if you have any queries regarding this privacy policy or the use of your personal data

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email:

By telephone: 07929 333356

Or write to us at Bentley Group, Grassy Lane Farm, Bury St. Edmunds, IP30 9RT

How Can We Help You?

Whether it’s your oil boiler, plumbing, heating, or air conditioning, just let us know a few details about the work you need doing and we’ll be more than happy to help.

Bentley Group's Key Features & Services
Whether you need a combination of our services or just one, below you can find a quick summary of what we cover and how we can help. Just click the + sign to see what we do.
Oil Boiler Specialists
  • Oil boiler servicing
  • Oil boiler breakdown and repairs
  • Oil boiler replacement and installations
  • Oil boiler commissioning
  • Power-flush
  • Oil tank replacement and repositioning
  • Oil tank inspections
  • OFTEC Registered
  • Fully Insured
  • Guarantee/Warranty
  • 24/7 Breakdown Response
  • 95% of boilers repaired in 1 hour
  • We cover all makes and models of oil boilers
  • 21 years experience in the business
  • Service Plan – includes annual service, unlimited call-outs per year, with unrestricted parts and labour.

Go to our oil boiler page now

  • Blockages
  • Water leaks
  • Installation of Outside taps
  • Water softener system installation
  • Replacement piping
  • Showers
  • Bathrooms
  • Kitchen Sinks
  • Toilets
  • Fully Insured
  • Guarantee/Warranty
  • 24/7 Breakdown Response

Go to our plumbing page now

  • Hot water cylinders (vented & unvented)
  • Breakdown
  • Repairs
  • Installation and movement of radiators
  • Central heating upgrades
  • Underfloor heating set up, diagnosis and repair


  • OFTEC Registered
  • Fully Insured
  • Guarantee/Warranty
  • 24/7 Breakdown Response
  • 95% of boilers repaired in 1 hour
  • 21 years experience in the business
  • Service Plan – includes annual service, unlimited call-outs, with unrestricted parts and labour.

Go to our heating page now


Lettings & Commercial Property Maintenance
The Bentley Group is now offering bespoke service contracts for letting agents and commercial properties.

This includes managing holiday lets:

  • Preparation for guests
  • Property maintenance
  • Meet & Greet Services

We can also provide bespoke breakdown cover and service plans for commercial facilities and letting agents too – covering all your heating, plumbing and electrical needs under one policy.

Please call 07929 333356 or contact us using the form at the bottom of this page for details.

Contact Us

Do you consent to the processing of your personal data (e.g. name, tel, email)? We promise to safeguard your privacy, as outlined in our privacy policy.

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Epsilon House, MasterLord Office Village, Ransoms Ind Est, Ipswich, IP3 9FJ

07929 333356